The General Consumer Council has published a guide around rights for disabled people and others with reduced mobility when travelling by air. Under European Regulation it is illegal for airline, tour operators and travel agents to refuse a booking on the grounds of disability or reduced mobility. The Regulation also places a duty on airports to provide minimum levels of assistance to disabled people and others with reduced mobility to help access air travel.
The Guide provides step by step information around what should be provided from booking a flight, assistance at the airport, services on board the plane and assistance at the destination airport. The Guide also provides information on what to do if things go wrong. The Consumer Council is the body in Northern Ireland designated to handle passengers complaints around the Regulation.
Copies of the Guide can be obtained directly from the Consumer Council at:
The Consumer Council
116 Holywood Road
Belfast
BT4 1NY
Tel: 028 9067 2488
Fax: 028 9065 7701
E-mail: info@consumercouncil
Alternatively the Guide can be downloaded from the Publications section of this website - listed under "Other Publications"
