The CAA is consulting on its proposed guidance for airlines on the minimum compliance standards under Regulation EC1107/2006 (the Regulation) in relation to providing assistance to people with hidden disabilities.
The proposed guidelines for airlines outlines the CAA view of what airlines need to do to comply with their obligations under the Regulation and has been shaped through discussions with disability organisations on the varied needs of people with hidden disabilities in terms of accessing air travel. The requirements within the guidance are focused on providing practical benefit to passengers, airlines and airports (and service providers) particularly with reference to the section on additional information during the pre-notification process. The guidance is designed to provide a framework in which airlines can enhance existing practices to better take account of, and meet, the diverse needs of people with hidden disabilities and through this, provide a high standard of assistance to this group of passengers.
The CAA are seeking views from airports, airlines, disability organisations, passengers or any other interested parties on the issues and questions raised in the guidelines which can be accessed here. The consultation closes on the 2 February 2018.